Refund Policy

Last updated: January 2025

1. Refund Eligibility

Refunds may be available under the following circumstances:

• Service not delivered as described
• Service cancellation before work begins
• Technical errors on our part that prevent service delivery
• Duplicate payment or overpayment

2. Non-Refundable Services

The following services are generally non-refundable once work has commenced:

• Custom consulting services where work has begun
• Completed photography sessions
• Delivered social media management services
• Services that have been fully completed

3. Refund Timeframe

To be eligible for a refund, you must:

• Submit a refund request within 7 days of service completion or order placement
• Provide valid reasons for the refund request
• Not have already used or consumed the service

4. How to Request a Refund

To request a refund, please contact us:

• Email: contact@nimsaraliyanage.com
• Phone: +94 71-8969-472
• Include your order number and reason for refund

5. Refund Process

Once we receive your refund request:

• We will review your request within 3-5 business days
• We may contact you for additional information
• If approved, refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method

6. Partial Refunds

In some cases, we may offer partial refunds based on:

• Amount of work already completed
• Services already delivered
• Specific circumstances of the request

7. Payment Method

Refunds will be processed to the original payment method used for the order. Processing times vary by payment provider:

• PayHere/Online Payment: 7-14 business days
• Bank Transfer: 3-5 business days

8. Service Cancellation

If you need to cancel a service:

• Contact us as soon as possible
• Cancellation before work begins: Full refund available
• Cancellation after work begins: Refund based on work completed
• Cancellation after completion: Generally non-refundable

9. Dispute Resolution

If you are not satisfied with a refund decision, you may:

• Request a review of the decision
• Provide additional documentation or information
• Contact us directly to discuss your concerns

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Us

For refund requests or questions about this policy:

Email: contact@nimsaraliyanage.com
Phone: +94 71-8969-472
Location: Tokyo, Japan – Nerima City, 179-0073

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